Warranty

SPECIALIST EXTENDED WARRANTY FACILITY

 

 

Introduction

 

The framework of the extended warranty facility is designed for manufacturing companies who have a business which is not just core, it is their lifeblood.

 

These manufacturing businesses specialise in a variety of sectors of industry where the manufacturer will have a business founded on their specialist knowledge and a high level of service creating a reputation that is built over many years proving both the level of quality of the overall operation and the quality and reliability of the product itself.

 

The specialist nature of their particular product will also mean that the manufacturers operate in a sector where they will naturally be at the forefront of a market where necessary skill levels in production, design and high quality service are a necessity.

 

 

Procedure

 

The Heritage International risk panel consists of highly experienced professionals in insurance, reinsurance, engineering, production management, marketing, sales and project management.  A site visit will be conducted. This will include manufacturing process inspections, an inspection of records of potential claims over as many years as possible.

 

There will be a collation of documents including the manufacturers warranty wording, any claims figures, management process certifications followed by the construction of questionnaires for client signature so that all relevant statements and information may form part of the overall policy. Technical information will be collected through operator’s manuals and specification details in order to compile the components list in order to construct an extended warranty programme

for the manufacturer.

 

 

Risk Selection Criteria

 

The facility is designed specifically for manufacturing companies that:

 

· Have a solid business with a strong reputation for quality of product

· Their reputation has been acquired over many years

· The core designs of the products are proven through a history of customer satisfaction

· There is a management process in place which is designed to maintain and improve the

quality of output which includes the supplier chain (ISO 9001 should be standard where

appropriate)

· The customer receives a high level of after sales service as part of the product purchase

· The manufacturing of the product is all or a significant part of their core business

· Good history of defective parts

 

 

 

Factors for manufacturers who will not qualify:

 

· Mass production processes

· Products which retail to the general public

· Prototype products

· Start up companies

· Coverage wider than defective parts only or the manufacturer’s warranty

· Financially unstable companies